Refund & Shipping Policy

1. Scope

This policy covers hardware (soil sensors and accessories) and any paid subscriptions purchased through krishilab.com. It forms part of our Terms & Conditions and is offered alongside, not in place of, your rights under the Consumer Protection Act, 2019.

2. Shipping

• •We ship across India. Orders are typically dispatched within 2–5 business days of payment confirmation.
• •Estimated delivery is 3–10 business days after dispatch, depending on location and courier.
• •Shipping charges (if any) are shown at checkout. Tracking details are shared by email/SMS once dispatched.
• •Risk of loss passes to you on delivery. If a package arrives damaged, refuse it or report it within 48 hours with photos.

Delivery timelines are estimates and may vary due to courier delays, weather, or events beyond our control.

3. Cancellations

You may cancel an order for a full refund any time before it is dispatched by emailing support@krishilab.com. Once dispatched, an order is treated as a return.

4. Returns & replacements

• •You may request a return within 7 days of delivery for items that are defective, damaged in transit, or materially different from what was ordered.
• •Items must be returned in their original condition and packaging, with all accessories.
• •For manufacturing defects within the warranty period, we will repair or replace the unit under our warranty (RMA) process.
• •Change-of-mind returns, if accepted, may be subject to return shipping costs and a restocking assessment.

Consumable, activated, or physically damaged (by misuse) items may not be eligible for return.

5. How to start a return (RMA)

Email support@krishilab.com with your order number, a description of the issue, and photos/video where relevant. We will confirm eligibility and share return instructions and, where applicable, a prepaid label.

6. Refunds

• •Approved refunds are issued to the original payment method.
• •Refunds are typically processed within 7–10 business days after we receive and inspect the returned item (or approve a cancellation).
• •The time for the amount to reflect in your account depends on your bank or payment provider.

7. Contact

Refund, return, or shipping queries: support@krishilab.com.