Grievance Redressal & Contact

1. Grievance Officer

In compliance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and rules made thereunder, and the Consumer Protection (E-Commerce) Rules, 2020, the details of our Grievance Officer are:

• •Name: Abhishek Bourai
• •Designation: Grievance Officer, KrishiLab
• •Email: support@krishilab.com
• •Phone: +91 95577 76935
• •Address: Divya Vihar, Dehradun, Uttarakhand, India

2. What you can raise

• •Complaints about orders, delivery, refunds, or product defects;
• •Data-protection concerns or requests (access, correction, deletion, consent withdrawal);
• •Reports of misuse, security issues, or content concerns.

3. How we handle grievances

• •Acknowledgement within 48 hours of receipt;
• •Resolution within the timelines prescribed by applicable law (generally within 30 days for consumer complaints);
• •Updates by email until the matter is closed.

4. Escalation

If you are not satisfied with the resolution, you may escalate a data-protection matter to the Data Protection Board of India, or a consumer matter to the relevant consumer forum, as permitted by law.

5. General support

For everyday help, email support@krishilab.com.